SHIPPING AND RETURNS
Thank you for choosing to shop at Seedling Baby!
We are so thrilled you've chosen us for your family's cloth nappy needs. We hope that you love the products as much as we do and that our service exceeds your expectations. Here's everything you need to know about shipping and returns in our store.
Australia-wide Shipping Options
We offer flat rate standard shipping of $11.95 Australia-wide for orders under $200. If your order is over $200, we'll ship it free!
Delivery is normally 3-7 business days from the time of order, however remote locations may take longer.
We ship with Australia Post's eParcel service which offers a trackable service and the widest possible coverage.
Unfortunately, we are unable to send orders via express post at this stage.
International Shipping Options
Yes, we send our beautiful nappies right around the world! The cost of shipping to your country will be charged at the actual rate, calculated upon checkout, and does not include any taxes or duties which may be applied by customs in your region. Import duties and/or taxes incurred are the responsibility of the recipient named on the consignment.
In accordance with Australian export regulations we are required to declare the exact value of all items and to identify the order as merchandise, which may attract duties and taxes in your home country. Please contact your local customs office directly to clarify this information before ordering.
Please note that all international sales are final.
Tracking Your Order
All orders are shipped via Australia Post eParcel's trackable service. Upon dispatch of your order, you will receive a confirmation email with the tracking number for it. If you need to follow up on the progress of your consignment, please contact Australia Post directly with this tracking number.
We are so confident that you will be happy with your Seedling Baby order that we happily provide a 14 day money back guarantee on product that is returned unused, unwashed and with it's original packaging still in place/attached to the product.
Terms and conditions apply: if you would like to take advantage of our 14 day money back guarantee, please fill out this form. Please note that our 14 day money back guarantee is only available for purchases made through our website, and not for purchases made through a stockist. Please note that shipping for this kind of return is your responsibility.
If you believe your product is faulty, please visit our warranty information page and fill out the warranty claim form.
Eco friendly packaging is important to us as we know it probably is to you.
We do our best to source the very best environmentally sustainable packaging products. We use FSC certified tissue paper to protect your products, and compostable satchels or recycled boxes to post them.
We try to limit the amount of printed material that comes with your order, so if you're looking for wash and care instructions for your cloth nappies, they can be downloaded HERE.